More information

Here you can find information such as specifications, policies, faqs, & more

Product Specifications

Technology:

  • HEPA Air Filtration System: Captures fine particles down to 0.3 microns.
  • UV Light: Built-in 253.7nm UV light kills 99.9% of dust mites, their eggs, and other contaminants.
  • High-Frequency Vibrations: Double pulse gasket with 8000 high-frequency vibrations per minute brings deep dust to the surface.

Available Colors:

  • Red: Black base with Red accents
  • Grey: Black base with Grey accents

Design:

  • Body: Cordless for convenient cleaning anywhere, anytime, with a USB charging mode.
  • Tray: 500ML large capacity, easy to disassemble and clean.
  • Filters: Comes with 2 filters, recommended to replace the filter once every 3 months if used regularly.
  • Included Components: Universal Type-C cable to recharge the device.
  • Weight & Dimensions: 2.86IB ultra-light design, with dimensions of 10 x 6 x 11 inches.
  • Form Factor: Handheld for ease of use.
  • Controller Type: Push Button for easy operation.
  • Number of Speeds: 2 speeds to adjust according to cleaning needs.
  • Portable: Yes, it is travel-sized and designed for indoor use.
  • Number of Wheels: 2 for better maneuverability.

Performance:

  • Suction: 12KPA strong suction with a 99.9% vacuuming efficiency and a dual-speed setting for various fabric types.
  • Battery Life: 1500mAh battery offering up to 20 minutes of runtime on a single charge.
  • Power Source: Battery-powered with a voltage of 120 Volts.
  • Wattage: 300 watts for powerful suction.
  • Amperage: 1.5 Amps to ensure efficient power usage.
  • Noise Level: 75 dB for a quieter cleaning experience.

Shipping Policy

We partner with leading international shipping companies to ensure your Nano Pro vacuum arrives safely and efficiently.

Shipping Process:

  • Processing Time: We typically require 1-3 working days to fulfill your order. During major holidays, this may extend up to 10 days. (However, if processing times do in-fact change, you will see that final estimate arrival date during your checkout)
  • Shipping Days: We ship on business days, excluding weekends and holidays. And our typical shipping time is 5-9 business days domestically, with only 15% of order arriving late, and ranges internationally. (You’ll see the final estimate arrival date during checkout.)
  • Address Changes: Please note that we cannot make changes once your order has begun processing.

Tracking:

  • Tracking Numbers: All orders come with tracking numbers, emailed to you upon dispatch.
  • Tracking Updates: It may take a few days for tracking information to update. If there’s no update after 5 business days, please contact us.

Delivery Estimates:

  • United States: 5-9 Business Days
  • Canada, Europe: 10-14 Business Days
  • Australia, New Zealand: 10-21 Business Days
  • Mexico, Central America, South America: 12-24 Business Days
  • Please Note: These estimates do not include our processing time and are subject to change based on factors beyond our control.

Duties and Taxes:

  • Customs Fees: International shipments may incur import taxes, duties, and customs fees, payable by the recipient.
  • Customs Procedures: For questions about customs charges, we recommend contacting your local customs office.

Package Responsibility:

  • Lost/Stolen/Damaged: We are not responsible for lost, stolen, or damaged packages. If your package is missing, please file a claim with the shipping carrier or get in touch with us within 48 hours of delivery and we'll try to help.
  • Address Accuracy: Ensure your shipping address is correct when ordering, as we cannot change it once the order is processed.

Return Policy

We want you to love your Nano Pro vacuum. So if by any chance you’re not entirely satisfied, we’re here to help.

Return Conditions:

  • 30-Day Return: Items can be returned within 30 days of purchase if they are undamaged and in original packaging.
  • Non-Returnable Items: The filter replacements for the Nano Pro cannot be returned if they have been used or removed from their original packaging. However, if the filter remains in its original package, it may be eligible for a return.
  • Proof of Purchase: A receipt or proof of purchase is required for all returns.

Exchanges and Returns:

  • Contact Us: For exchanges or returns, email support@nanovacuums.com with your order number and reason for the request.
  • Return Shipping: Return shipping costs are the responsibility of the customer.

Refunds:

  • Inspection: Upon receiving your return, we’ll inspect the item and notify you of the refund status.
  • Processing: Approved refunds are processed to the original payment method.

Gift Returns: If you received an item as a gift, you’ll receive a digital gift certificate upon return.

Damaged Items: Please report damaged items within 48 hours of delivery to support@nanovacuums.com

Feedback: Your feedback is invaluable to us. Please email us at support@nanovacuums.com with any questions or concerns.

30-Day Free Trial Policy

We believe in the quality of the Nano Pro so much that we offer a 30-day free trial, allowing you to try it 100% risk-free.

How It Works:

  • Start Your Trial: Simply purchase a Nano Pro vacuum cleaner and begin your 30-day trial from the day it’s delivered.
  • Enjoy the Clean: Use your Nano Pro to its full potential. See how it transforms your home and fits into your routine.
  • Decide with Confidence: If you love your Nano Pro, keep it beyond the trial period and enjoy a cleaner, healthier home. If not, you’re covered by our hassle-free return policy.

Hassle-Free Returns:

  • Satisfaction Guaranteed: If you’re not completely satisfied within the trial period, return the vacuum cleaner in its original condition and packaging.
  • Easy Process: Contact our customer support team at support@nanovacuums.com to initiate the return process.
  • Full Refund: Once we receive the returned item and confirm it meets the return conditions, you’ll receive a full refund.

Peace of Mind:

  • No Hidden Fees: There are no hidden fees or restocking charges for returns within the trial period.
  • Customer Support: Our dedicated team is here to support you every step of the way, from trial to return.

Note: The 30-day trial is available once per customer to ensure that everyone has the opportunity to try our product.

Frequently asked questions

Product

What technology does the Nano™ Pro use to eliminate dust mites & bacteria?

The Nano™ Pro employs a multi-faceted approach to ensure a hygienic environment. It uses a HEPA air filtration system to capture fine particles, a UV light that kills 99.9% of dust mites and bacteria, and high-frequency vibrations to shake them off.

Nano™ also features a unique suction method to ensure it can safely glide over bedding, fabric, and upholstery. The dual-speed setting also allows you to select a gentle mode for delicate fabrics like silk or a powerful mode for durable materials like denim.

The Nano™ Pro is your defense against the hidden germs & bacteria in your home, designed to disrupt this cycle and restore the purity of your fabric, helping reduce allergic reactions and respiratory problems caused by these microorganisms.

How effective is the suction on the Nano™ Pro vacuum cleaner?

The Nano™ Pro boasts a suction power of 12KPA, which is incredibly strong for a handheld vacuum. To visualize this, imagine the force needed to lift several coins off a table. This level of suction ensures that deeply embedded dust, allergens, and even small debris are efficiently removed from fabrics and surfaces.

Can the Nano™ Pro work with different types of fabrics?

Yes, the Nano™ Pro is designed to cater to various fabric types without causing damage. Unlike traditional vacuums that use a rolling brush, which can be harsh on delicate surfaces, the Nano™ Pro features a unique suction method. This design ensures that it can safely glide over bedding, fabric, and upholstery. The dual-speed setting also allows you to select a gentle mode for delicate fabrics like silk or a more powerful mode for durable materials like denim.

Is the Nano™ Pro suitable for homes with pets?

The Nano™ Pro is not only effective at removing pet hair from fabrics but also contributes to a healthier environment for your pets. By eliminating dust mites and allergens, it reduces the potential triggers of pet allergies and respiratory issues. Regular use of the Nano™ Pro can help ensure that the spaces your pets enjoy are free from microscopic irritants that could affect their well-being.

Can the UV light feature harm my fabrics or health?

The UV light in the Nano™ Pro is specifically calibrated to provide health benefits without damaging fabrics or posing health risks. The 253.7nm UV light is effective at disrupting the DNA of dust mites and bacteria, rendering them harmless. This can lead to a reduction in allergic reactions and respiratory problems caused by these microorganisms. Additionally, the use of UV light in the home contributes to a more sterile environment, which is particularly beneficial for individuals with weakened immune systems or allergies.

How does the HEPA air filtration system work?

The HEPA air filtration system in the Nano™ Pro is a high-efficiency mechanism that traps fine particles as small as 0.3 microns. This includes common allergens like pollen, mold spores, pet dander, and dust mite feces. The sealed system ensures that the trapped particles cannot escape back into the air, making it highly effective for individuals with asthma or allergies.

What's the battery life for the Nano™ Pro vacuum?

The vacuum cleaner has a 1500mAh battery that offers up to 20 minutes of runtime.

Is the Nano™ Pro vacuum cleaner heavy?

No, it has an ultra-light design, weighing only 2.86lb (1.3kg), making it easy to handle.

How often should I replace the filter elements?

For optimal performance, replace the filter every 3 months if used regularly.

Shipping

Do you offer international shipping?

Yes, we offer worldwide shipping through major international shipping companies. However, depending on your country will depend whether we charge shipping or not and the transit time. You will see the final estimated arrival time during checkout.

How long does it take to process and ship an order?

Orders are processed within 1-3 working days on average. During major holidays, this may extend up to 10 days. Shipping times also vary based on location. You will see your final estimated arrival time during checkout.

Can I change my shipping address after placing an order?

We typically cannot change the shipping address once the order has begun processing. The only acceptation is if you reach out within 1-3 business days before the product has been shipped out. However, if the product is already shipped out we cannot change it.

What shipping companies do you partner with?

We partner with major international shipping companies like FedEx, DHL, UPS, and EMS for reliable delivery.

How can I track the progress of my order?

You will receive an email with a tracking number once your order is dispatched and will also receive regular updates automatically. However, if you prefer to track your package yourself, you can visit our Track my Order page

Returns

What is the process for returning an item?

If you find that the Nano™ vacuum cleaner isn’t the right fit for you, you can return it within 30 days of purchase, provided it’s undamaged and returned in its original packaging. Contact our customer support at support@nanovacuums.com or visit Contact Us page with your order number and reason for return to initiate the process.

Who is responsible for return shipping costs?

While we strive to provide a seamless shopping experience, return shipping costs are the responsibility of the customer. We recommend using a trackable shipping service to ensure the safe return of the product. This policy helps us maintain our commitment to offering high-quality products at an affordable price point.

Are there any items that cannot be returned?

Yes, there are certain items that cannot be returned due to health and safety reasons. Specifically, filter replacements for the Nano™ Pro vacuum cleaner cannot be returned if they have been used or removed from their original packaging. However, if the filter remains in its original package, it may be eligible for a return. Please contact our customer support at support@nanovacuums.com or visit Contact Us page for further assistance with your return query.

What happens if the product is lost or damaged?

Typically we are not responsible for lost, stolen, or damaged packages. If your package is missing, please file a claim with the shipping carrier or get in touch with us within 48 hours of delivery and we'll try to help.

How will I know if my refund has been processed?

Once we receive your returned item and it passes inspection, we’ll promptly process your refund. You’ll be notified via email about the approval or rejection of your refund. If approved, the refund will be processed, and a credit will automatically be applied to your original method of payment within 1-3 business days for most banks. Some banks have longer processing times.

Free Trial

How does the 30-day free trial work?

The 30-day free trial is designed to give you full access to the benefits of the Nano™ vacuum cleaner without any upfront commitment. From the day of delivery, you have 30 days to use the product in your own home. If you decide to keep it, you don’t need to do anything further. If you’re not completely satisfied, you can initiate a return for a full refund.

What if I decide to keep the Nano™ Pro after the trial period?

If the Nano™ Pro meets or exceeds your expectations during the trial period, there’s nothing more you need to do. Simply continue using the vacuum cleaner to maintain a clean and healthy home environment. The end of the trial period seamlessly transitions into ownership, with no additional steps required, allowing you to enjoy uninterrupted use of your Nano™ Pro.

What if I’m not satisfied with the product during the trial period?

Your satisfaction is our top priority. If the Nano™ vacuum cleaner doesn’t meet your expectations during the trial period, you can return it in its original condition and packaging. We’ll guide you through the return process to make it as smooth as possible, and you’ll receive a full refund upon the return’s approval.

Is the 30-day free trial available for all customers?

Absolutely, our 30-day free trial is a one-time offer available to every new customer. This policy ensures that each person has a fair chance to experience the Nano™ Pro vacuum cleaner in their own home. We believe in the quality of our product and want to give everyone the opportunity to try it risk-free.

Are there any hidden fees if I return the product during the trial period?

We believe in full transparency—there are absolutely no hidden fees or restocking charges if you decide to return the product during the trial period. Our goal is to ensure that you feel confident and secure in your decision to try the Nano™ vacuum cleaner.

Are there any restocking fees if I return the product during the trial?

We stand by our commitment to a hassle-free customer experience. If you choose to return the Nano™ Pro within the 30-day trial period, you will not be subject to any restocking fees. Our goal is to make the trial process as straightforward and stress-free as possible, ensuring that you can make the best decision for your home without any concerns about hidden costs.