Get your package anywhere!
Here you can find information such as specifications, policies, faqs, & more
We partner with leading international shipping companies to ensure your Nano Pro vacuum arrives safely and efficiently.
We want you to love your Nano Pro vacuum. So if by any chance you’re not entirely satisfied, we’re here to help.
Gift Returns: If you received an item as a gift, you’ll receive a digital gift certificate upon return.
Damaged Items: Please report damaged items within 48 hours of delivery to support@nanovacuums.com
Feedback: Your feedback is invaluable to us. Please email us at support@nanovacuums.com with any questions or concerns.
We believe in the quality of the Nano Pro so much that we offer a 30-day free trial, allowing you to try it 100% risk-free.
Note: The 30-day trial is available once per customer to ensure that everyone has the opportunity to try our product.
What technology does the Nano™ Pro use to eliminate dust mites & bacteria?
The Nano™ Pro employs a multi-faceted approach to ensure a hygienic environment. It uses a HEPA air filtration system to capture fine particles, a UV light that kills 99.9% of dust mites and bacteria, and high-frequency vibrations to shake them off.
Nano™ also features a unique suction method to ensure it can safely glide over bedding, fabric, and upholstery. The dual-speed setting also allows you to select a gentle mode for delicate fabrics like silk or a powerful mode for durable materials like denim.
The Nano™ Pro is your defense against the hidden germs & bacteria in your home, designed to disrupt this cycle and restore the purity of your fabric, helping reduce allergic reactions and respiratory problems caused by these microorganisms.
How effective is the suction on the Nano™ Pro vacuum cleaner?
The Nano™ Pro boasts a suction power of 12KPA, which is incredibly strong for a handheld vacuum. To visualize this, imagine the force needed to lift several coins off a table. This level of suction ensures that deeply embedded dust, allergens, and even small debris are efficiently removed from fabrics and surfaces.
Can the Nano™ Pro work with different types of fabrics?
Yes, the Nano™ Pro is designed to cater to various fabric types without causing damage. Unlike traditional vacuums that use a rolling brush, which can be harsh on delicate surfaces, the Nano™ Pro features a unique suction method. This design ensures that it can safely glide over bedding, fabric, and upholstery. The dual-speed setting also allows you to select a gentle mode for delicate fabrics like silk or a more powerful mode for durable materials like denim.
Is the Nano™ Pro suitable for homes with pets?
The Nano™ Pro is not only effective at removing pet hair from fabrics but also contributes to a healthier environment for your pets. By eliminating dust mites and allergens, it reduces the potential triggers of pet allergies and respiratory issues. Regular use of the Nano™ Pro can help ensure that the spaces your pets enjoy are free from microscopic irritants that could affect their well-being.
Can the UV light feature harm my fabrics or health?
The UV light in the Nano™ Pro is specifically calibrated to provide health benefits without damaging fabrics or posing health risks. The 253.7nm UV light is effective at disrupting the DNA of dust mites and bacteria, rendering them harmless. This can lead to a reduction in allergic reactions and respiratory problems caused by these microorganisms. Additionally, the use of UV light in the home contributes to a more sterile environment, which is particularly beneficial for individuals with weakened immune systems or allergies.
How does the HEPA air filtration system work?
The HEPA air filtration system in the Nano™ Pro is a high-efficiency mechanism that traps fine particles as small as 0.3 microns. This includes common allergens like pollen, mold spores, pet dander, and dust mite feces. The sealed system ensures that the trapped particles cannot escape back into the air, making it highly effective for individuals with asthma or allergies.
What's the battery life for the Nano™ Pro vacuum?
The vacuum cleaner has a 1500mAh battery that offers up to 20 minutes of runtime.
Is the Nano™ Pro vacuum cleaner heavy?
No, it has an ultra-light design, weighing only 2.86lb (1.3kg), making it easy to handle.
How often should I replace the filter elements?
For optimal performance, replace the filter every 3 months if used regularly.
Do you offer international shipping?
Yes, we offer worldwide shipping through major international shipping companies. However, depending on your country will depend whether we charge shipping or not and the transit time. You will see the final estimated arrival time during checkout.
How long does it take to process and ship an order?
Orders are processed within 1-3 working days on average. During major holidays, this may extend up to 10 days. Shipping times also vary based on location. You will see your final estimated arrival time during checkout.
Can I change my shipping address after placing an order?
We typically cannot change the shipping address once the order has begun processing. The only acceptation is if you reach out within 1-3 business days before the product has been shipped out. However, if the product is already shipped out we cannot change it.
What shipping companies do you partner with?
We partner with major international shipping companies like FedEx, DHL, UPS, and EMS for reliable delivery.
How can I track the progress of my order?
You will receive an email with a tracking number once your order is dispatched and will also receive regular updates automatically. However, if you prefer to track your package yourself, you can visit our Track my Order page
What is the process for returning an item?
If you find that the Nano™ vacuum cleaner isn’t the right fit for you, you can return it within 30 days of purchase, provided it’s undamaged and returned in its original packaging. Contact our customer support at support@nanovacuums.com or visit Contact Us page with your order number and reason for return to initiate the process.
Who is responsible for return shipping costs?
While we strive to provide a seamless shopping experience, return shipping costs are the responsibility of the customer. We recommend using a trackable shipping service to ensure the safe return of the product. This policy helps us maintain our commitment to offering high-quality products at an affordable price point.
Are there any items that cannot be returned?
Yes, there are certain items that cannot be returned due to health and safety reasons. Specifically, filter replacements for the Nano™ Pro vacuum cleaner cannot be returned if they have been used or removed from their original packaging. However, if the filter remains in its original package, it may be eligible for a return. Please contact our customer support at support@nanovacuums.com or visit Contact Us page for further assistance with your return query.
What happens if the product is lost or damaged?
Typically we are not responsible for lost, stolen, or damaged packages. If your package is missing, please file a claim with the shipping carrier or get in touch with us within 48 hours of delivery and we'll try to help.
How will I know if my refund has been processed?
Once we receive your returned item and it passes inspection, we’ll promptly process your refund. You’ll be notified via email about the approval or rejection of your refund. If approved, the refund will be processed, and a credit will automatically be applied to your original method of payment within 1-3 business days for most banks. Some banks have longer processing times.
How does the 30-day free trial work?
The 30-day free trial is designed to give you full access to the benefits of the Nano™ vacuum cleaner without any upfront commitment. From the day of delivery, you have 30 days to use the product in your own home. If you decide to keep it, you don’t need to do anything further. If you’re not completely satisfied, you can initiate a return for a full refund.
What if I decide to keep the Nano™ Pro after the trial period?
If the Nano™ Pro meets or exceeds your expectations during the trial period, there’s nothing more you need to do. Simply continue using the vacuum cleaner to maintain a clean and healthy home environment. The end of the trial period seamlessly transitions into ownership, with no additional steps required, allowing you to enjoy uninterrupted use of your Nano™ Pro.
What if I’m not satisfied with the product during the trial period?
Your satisfaction is our top priority. If the Nano™ vacuum cleaner doesn’t meet your expectations during the trial period, you can return it in its original condition and packaging. We’ll guide you through the return process to make it as smooth as possible, and you’ll receive a full refund upon the return’s approval.
Is the 30-day free trial available for all customers?
Absolutely, our 30-day free trial is a one-time offer available to every new customer. This policy ensures that each person has a fair chance to experience the Nano™ Pro vacuum cleaner in their own home. We believe in the quality of our product and want to give everyone the opportunity to try it risk-free.
Are there any hidden fees if I return the product during the trial period?
We believe in full transparency—there are absolutely no hidden fees or restocking charges if you decide to return the product during the trial period. Our goal is to ensure that you feel confident and secure in your decision to try the Nano™ vacuum cleaner.
Are there any restocking fees if I return the product during the trial?
We stand by our commitment to a hassle-free customer experience. If you choose to return the Nano™ Pro within the 30-day trial period, you will not be subject to any restocking fees. Our goal is to make the trial process as straightforward and stress-free as possible, ensuring that you can make the best decision for your home without any concerns about hidden costs.